Repair Quotes
Price a repair job before starting work. Supports multiple devices per quote with bundled service pricing.
Where to find it
Portal: /portal/repairs/new (quote builder), /portal/repairs (list)
Admin (legacy): /repairs/pricing
Creating a quote
- Click New Repair Quote
- For each device:
- Pick device category (Phone, Tablet, Laptop...)
- Pick specific model
- Enter serial number + asset tag (optional)
- Check services needed (screen, battery, port, etc.)
- Total updates live — first service = regular price, additional = bundle price
- Add reference + notes
- Save — quote is stored in
draftstatus
Quote statuses
| Status | Meaning |
|---|---|
| draft | Work in progress, not yet sent |
| sent | Sent to customer for approval |
| accepted | Customer approved — ready to start work |
| declined | Customer rejected — no work done |
Multi-device quotes
A single quote can cover multiple devices. Each device has its own services and total. The grand total sums all devices.
Use case: a school drops off 25 laptops, each needing different repairs. One quote, 25 devices, varying services.
Exporting
Quotes can be exported as PDF (printable estimate) or CSV. The PDF export uses the tenant's branding (logo + colors).
From quote to ticket
When a quote is accepted:
- Each device becomes a repair ticket
- Tickets enter the repair queue
- Service techs work through them