Repair Queue
Active repairs in progress — what's being worked on, what's waiting on parts, what's ready for QC.
Where to find it
Portal: /portal/repairs/queue
Admin (legacy): /repairs/queue
Filters
| Filter | What it shows |
|---|---|
| All | Every open repair |
| Unbilled | Completed but not yet invoiced |
| Warranty | In-warranty repairs (no customer charge) |
| By status | Waiting, in progress, parts ordered, QC |
| By date range | Repairs started in a specific window |
Ticket statuses
open— received, awaiting diagnosisin_progress— actively being workedwaiting_parts— parts ordered, waiting on deliverycompleted— work done, in QC or ready for pickupcancelled— customer cancelled or unrepairable
Kanban-style progress
Each ticket shows:
- Device (make + model)
- Customer / source
- Services to perform
- Current status
- Age (days since opened)
- Priority flag (if SLA at risk)
Click a ticket to open its detail view with the diagnostic history, parts used, and tech notes.
SLA tracking
Tickets that have been open longer than the expected turnaround get flagged. Optional email alerts to the assigned tech + manager.