Service Bays

Physical lockable compartments attached to the kiosk. Customers drop devices in, techs retrieve later.

How bays work

1. Customer finishes check-in on the kiosk
2. Kiosk selects an available bay (first empty one)
3. RS-485 command unlocks that bay's compartment
4. Customer places the device inside and closes the door
5. Sensor confirms door closed → kiosk re-locks the bay
6. Bay status → occupied with the ticket ID

Bay statuses

Tech retrieval

Tech scans their badge or logs in:

1. Sees a list of occupied bays with ticket summaries
2. Picks a ticket → kiosk unlocks that bay
3. Removes the device
4. Bay status → in_progress, ticket → in_progress

Customer pickup

When repair is done:

1. Tech places device back in any available bay
2. Kiosk sends pickup notification to customer (SMS + email)
3. Customer returns, enters their pickup code
4. Bay unlocks
5. After pickup confirmed, bay → cleaned → available

Capacity planning

For a typical install:

• 5–10 bays for most shops
• More for high-volume locations (schools, big retailers)
• Each bay takes ~6" wide × 8" tall × 10" deep of internal space

Related features

• Setup
• Payment