Orders (Admin)

Back-office order management — fulfillment, refunds, status updates.

Where to find it

Admin: /commerce/orders

List view

• Paginated table with order number, customer email, total, status, payment status, date
• Filter by status (pending, processing, shipped, delivered, cancelled, refunded)
• Filter by test / live orders
• Click an order to open detail

Detail view

Shows:

• Customer info (billing + shipping)
• Line items + addons
• Payment info (gateway ID, method)
• Order history timeline
• Tracking (if set)
• Returns filed against this order
• Refund log

Actions

• Update status — pending → processing → shipped → delivered → etc.
• Set tracking — enter tracking number + carrier
• Refund — full or partial (triggers Stripe/PayPal refund)
• Cancel — marks cancelled and releases inventory
• Resend confirmation — email the customer again

Inventory allocation

When an order is placed, inventory is hard-allocated:

• commerce__variant_inventory_map.reserved = 1
• reserved_order_id = {order_id}
• Variant quantity_available decremented

On cancellation/refund, inventory is released back.

Test orders

Orders from spk_test_ API keys have is_test = 1. They:

• Don't count toward revenue reports
• Don't send customer emails
• Use Stripe test mode

Toggle visibility in the admin list to hide/show test orders.

Webhooks

Status transitions fire webhooks — see webhooks documentation.

Related features

• Returns
• Customers
• Cart & Checkout